Second-hand UX


#1

Originally published at: http://boxesandarrows.com/second-hand-ux/
Something that I feel is overlooked by a lot of product designers is the second-hand experience of their product. That is to say, above and beyond the target user, who is affected by the product—and most importantly—what is their experience? If the UX team has satisfied all the needs and desires of the target user,…